Konto- und Datenlöschung

Request Account Deletion

We respect your privacy and understand the importance of providing you with a clear and easy process to request the deletion of your account and associated personal data. Below, you will find detailed instructions on how to request the deletion of your account and the types of data involved in this process.

How to Request Account Deletion

If you wish to delete your account and associated personal data, please follow these steps:

  1. Visit our Contact Page: https://www.travee.eu/kontakt-travee/
  2. Complete the contact form with the required details, specifying your request for account deletion in the message.
  3. Submit your request.

You will receive a confirmation email with the next steps to verify your request and finalize the deletion process.

Alternatively, you can contact us directly to request account deletion via email:

Types of Data to Be Deleted

Upon successful account deletion, the following data will be permanently removed from our systems:

  • Your account information, including name, email address, and phone number.
  • Any preferences or settings associated with your account.
  • Any location or usage data collected through our app.

Exceptions

Certain data may be retained to comply with legal, regulatory, or security requirements. Examples include:

  • Transaction records for tax or accounting purposes.
  • Data needed to prevent fraud or abuse.

In such cases, your data will be securely stored and isolated from further processing until it can be deleted.

Additional Data Retention Period

If your account or data falls under the exceptions mentioned above, the retention period will be as follows:

  • Transaction data: Retained for up to 7 years to comply with tax regulations.
  • Legal claims or investigations: Retained for the duration required by applicable law.

Important Notes

  • Once your account is deleted, this action cannot be undone. You will lose access to all associated data and features.
  • If you wish to use our services again, you will need to create a new account.

For any questions or assistance regarding account deletion, please contact our support team at contact@travee.eu.

We are committed to processing your request in compliance with applicable privacy laws and ensuring that your data is handled securely throughout the process.